Start with Clarity Consulting
As Founder and CEO of Start with Clarity Consulting, I coach and facilitate to achieve results. Below are a few ROI case studies and examples of work I've done.
ROI Case Studies
Anthony Hart: Business Owner Success - 300% ROI
RELATIONSHIP MANAGEMENT AND DIFFICULT CONVERSATIONS IMPROVE THE BOTTOM LINE
ROLE: Founder & CEO
CONTEXT: Anthony had been working with a partner for years. Their partnership was dissolved after several years and the former partner (John) remained as a sub-contractor. Given their long-term business relationship, Anthony felt some loyalty to ensure John was successful as he set off to build his own business. However, John was not willing to be paid typical sub-contractor fees and felt entitled to the former fees as set out when they were partners. There were many conversations, and feelings of blame, guilt, and disloyalty by both parties. This went on for years.
Anthony knew that something had to change as John’s insistence on the higher fees was hurting his bottom line and the conflict was keeping him up at night.
PERSONAL TRANSFORMATION: After only a few coaching sessions, Anthony was able to see what was holding him back from having the difficult conversation. He learned that he was not responsible for John’s success and while he offered some help, it was not his responsibility to do so. He was able to identify what he was willing and NOT willing to do for John and was able to confidently draw a line in the sand.
This was a key breakthrough because ever since Anthony had this conversation, something significant had shifted for him. Anthony was able to run his business successfully without the same attachment to pleasing others as before.
FINANCIAL RESULTS: Anthony determined that ending his relationship with John (and hiring others at market value) saved his business 15% overnight.
The immediate financial ROI was 300% when coaching expenses were taken into consideration, however, the future savings and stress that Anthony avoided was priceless.
RELATIONSHIP MANAGEMENT AND DIFFICULT CONVERSATIONS IMPROVE THE BOTTOM LINE
ROLE: Founder & CEO
CONTEXT: Anthony had been working with a partner for years. Their partnership was dissolved after several years and the former partner (John) remained as a sub-contractor. Given their long-term business relationship, Anthony felt some loyalty to ensure John was successful as he set off to build his own business. However, John was not willing to be paid typical sub-contractor fees and felt entitled to the former fees as set out when they were partners. There were many conversations, and feelings of blame, guilt, and disloyalty by both parties. This went on for years.
Anthony knew that something had to change as John’s insistence on the higher fees was hurting his bottom line and the conflict was keeping him up at night.
PERSONAL TRANSFORMATION: After only a few coaching sessions, Anthony was able to see what was holding him back from having the difficult conversation. He learned that he was not responsible for John’s success and while he offered some help, it was not his responsibility to do so. He was able to identify what he was willing and NOT willing to do for John and was able to confidently draw a line in the sand.
This was a key breakthrough because ever since Anthony had this conversation, something significant had shifted for him. Anthony was able to run his business successfully without the same attachment to pleasing others as before.
FINANCIAL RESULTS: Anthony determined that ending his relationship with John (and hiring others at market value) saved his business 15% overnight.
The immediate financial ROI was 300% when coaching expenses were taken into consideration, however, the future savings and stress that Anthony avoided was priceless.
Christie Cook: Change Leader Success - 378% ROI
INCREASING PRODUCTIVITY, TIME AND BETTER WORK-LIFE BALANCE
ROLE: Change Leader
CONTEXT: Christie started coaching to achieve more work-life balance. Her heavy workload had put her health, relationships and the quality of her work at risk. If things did not change, she knew that this would impact her ability to deliver, her professional reputation, her team and the multi-million dollar project she was working on. Christie's goal in coaching was to be more focused on the right things, do value-add work and grow so that it would prepare her for career advancement.
PERSONAL TRANSFORMATION: Christie was coached over a 5-month timeframe. During this time, she became more self-aware on her mindset and ineffective behaviors that were putting her at risk on a number of levels. She found the courage to have difficult conversations with colleagues, recognize what she was truly accountable for, and created boundaries so that she could lead a healthier lifestyle.
FINANCIAL RESULTS: Christie’s personal transformation led her to speaking up more about her concerns regarding how the team was interacting and the frequency in unproductive meetings. The team's engagement and productivity increased as a result of eliminating unnecessary meetings and identifying which critical meetings to attend to. Fewer meetings saved the company significant dollars in unnecessary meetings.
With more space in her calendar, Christie noticed a 20% increase in her productivity. She also learned to prioritize and say no to non-value work and changes to her own work processes improved significantly. The financial ROI was 378% when coaching expenses were taken into consideration.
INCREASING PRODUCTIVITY, TIME AND BETTER WORK-LIFE BALANCE
ROLE: Change Leader
CONTEXT: Christie started coaching to achieve more work-life balance. Her heavy workload had put her health, relationships and the quality of her work at risk. If things did not change, she knew that this would impact her ability to deliver, her professional reputation, her team and the multi-million dollar project she was working on. Christie's goal in coaching was to be more focused on the right things, do value-add work and grow so that it would prepare her for career advancement.
PERSONAL TRANSFORMATION: Christie was coached over a 5-month timeframe. During this time, she became more self-aware on her mindset and ineffective behaviors that were putting her at risk on a number of levels. She found the courage to have difficult conversations with colleagues, recognize what she was truly accountable for, and created boundaries so that she could lead a healthier lifestyle.
FINANCIAL RESULTS: Christie’s personal transformation led her to speaking up more about her concerns regarding how the team was interacting and the frequency in unproductive meetings. The team's engagement and productivity increased as a result of eliminating unnecessary meetings and identifying which critical meetings to attend to. Fewer meetings saved the company significant dollars in unnecessary meetings.
With more space in her calendar, Christie noticed a 20% increase in her productivity. She also learned to prioritize and say no to non-value work and changes to her own work processes improved significantly. The financial ROI was 378% when coaching expenses were taken into consideration.
Other Case Examples
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Conflict Coaching Two individuals had been experiencing interpersonal conflict for several years. This was affecting the department’s ability to deliver. In one coaching session alone, both parties became clear on the real issue and as a result, were able to work more effectively. The process I used is one that I have developed over the past two decades to allow people to communicate on a deeper level. This powerful process is impactful and brings results. |
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Creating Win-Win Solution with High Stakes
With 24 hours notice, management contacted me to facilitate a session with staff who were extremely upset about the mandated increased hours of operation for their unit. The employees were threatening union action. Management, 45 unionized members and the shop steward were present. We turned the situation around with a win-win solution in one hour. Staff went from anger, frustration to feeling heard and even clapping at the end of the meeting. This intervention prevented what could have been a costly and disruptive event to the organization. |
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Team Development in Merger Over several months, I supported two leadership teams that were being integrated as a result of a merger. Strong relationships needed to be built to tackle the complexities of the merger. I facilitated numerous sessions with the team and individually coached some of the team members. As a result, the leadership team trusted and understood each other. Prior to leaving this project, one of the leaders said that “this is the strongest leadership team she's ever worked with”. |